Frequently asked questions

How can I sell my shares?

A guide to selling your open-ended investment companies (OEIC) fund shares held directly with Baillie Gifford. It includes how to contact us and sale and payment timings.

Who should I contact to sell my shares?

Contact our OEIC Dealing Team via your preferred method - contact details below.

Whichever way you contact us, we require an original, signed confirmation of the sale instructions to release your sale proceeds. You can do this by signing a letter or our dealing team can supply you with a withdrawal form. Sale instructions cannot be overturned.

If you wish to sell OEIC fund shares, please contact our OEIC Dealing Team:

Phone: 0800 917 4750
Calls may be recorded for training and monitoring purposes.

Email: OEIC.Dealing@bailliegifford.com
Please follow up by phone to ensure your instructions have been received correctly.

Fax: 0131 275 3954
Please follow up by phone to ensure your instructions have been received correctly.

Post: Calton Square, 1 Greenside Row, Edinburgh, EH1 3AN

When will the sale take place?

By phone, fax, post or email

Instructions before 10am:

Where sale instructions are received before the 10am valuation point on a business day, the share price you receive will be based on that day’s valuation.

Instructions received after 10am: 

For instructions received after the 10am valuation point, the share price you receive will be based on the next business day’s valuation.

We will send a contract note to you confirming the sale by close of business on the first business day after the sale takes place. 

When am I paid the proceeds?

In compliance with Financial Conduct Authority (FCA) regulations, the timing for receiving your fund proceeds varies based on the specific fund you're invested in.

For the following funds, payments are processed by the second business day following the sale of your shares, provided all necessary documentation has been received and properly completed:

  • Baillie Gifford American Fund
  • Baillie Gifford Global Alpha Growth Fund
  • Baillie Gifford Global Alpha Paris-Aligned Fund
  • Baillie Gifford Health Innovation Fund
  • Baillie Gifford International Fund
  • Baillie Gifford Sustainable Growth Fund
  • Baillie Gifford Positive Change Fund
  • Baillie Gifford Long Term Global Growth Fund

If we do not receive correctly completed documents within this timescale, we will pay the proceeds within three business days of receiving them. We reserve the right to request that a withdrawal form be completed to meet this stipulation.

For all other funds, proceeds are paid by the close of business on the third business day after your shares are sold and all required documents are in order.

Again, if we have not received correctly completed documents within this timescale, then we will pay proceeds within three business days of receiving them. We reserve the right to request a withdrawal form be completed to meet this stipulation.

Payment method and details

Proceeds are typically transferred to the UK bank account of the registered shareholder from which the original investment was made.

If the original account is no longer active, we can arrange payment to an alternative account in your name upon verification with appropriate documentation (eg, a bank statement (including online statements), a pay-in slip or a voided cheque).

We may also send your proceeds via cheque to your registered address. Please note that no interest accrues between the date the cheque is issued and the date it is cashed.

Payments will not be made for any shares sold if we have not received the funds to cover their initial purchase. If your sale proceeds cannot be paid out, please see the Client Money section of the Supplementary Information document relevant to your fund. You can view these here for UCITS funds or here for non-UCIT funds.

Selling investment trust shares

You cannot invest in our trusts directly, nor do we offer a stock brokering service.

If you bought through a fund platform

To sell your shares, you need to go through the third-party fund platform, website or app where you bought your shares from.

If your shares are held as a share certificate

You can contact Computershare Investor Services directly as the registrar on:

Phone: 0370 702 0010

Post: Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ

Alternatively, you can contact your stockbroker.

Frequently asked questions

Please view our FAQs for advice relating to common topics such as:

  • Advising us of a bereavement
  • Understanding investments, including OEICs and investment trusts, and how they are priced
  • Discovering our approach to consumer duty, accessibility and fraudulent activity