Help and support
For explanations of financial products, disclosures and our consumer duty requirements.
Frequently asked questions
Find answers to the questions we get asked the most.
Contact us, bereavement, complaints
Useful guides, contact numbers and email addresses.
We recognise this is a deeply distressing time for you. Further information, including relevant organisations and charities, can be found in our guide.
If you have a complaint, you can read our Complaints Handling Procedures document and contact our Client Relations team:
Email: [email protected]
Phone: 0800 917 2113
Post:
Client Relations Team,
Calton Square,
1 Greenside Row,
Edinburgh,
EH1 3AN
Please send us an original or certified copy of the power of attorney document. The copy must be certified by a solicitor. We also need to verify the identity of the power of attorney, an initial attempt will be made to verify your identity electronically, failing this we would require two identity documents. We will contact you if these are required.
Further advice on setting up a power of attorney can be found on the UK Government website.
The Office of the Public Guardian can also assist you:
Email: [email protected]
Phone: 0300 456 0300
Textphone: 0115 934 2778
We recognise that there could be many different circumstances where you need further assistance. We’ve included links to the contact pages of some charities that may be able to assist you:
Please contact our Client Relations Team, who can arrange this for you.
Phone: 0800 917 2113
Email: [email protected]
If you have questions or concerns about fraudulent activity, read our statement or view our advice.
Investing, funds and Baillie Gifford
We are a global investment manager, we manage 12 Investment Trusts and 33 OEIC (Open-Ended Investment Companies) funds which we market to UK investors. For more details on our funds, visit our Funds section; and for more details on our investment approach, visit our Actual Investors page.
We don’t offer direct investment in ISAs, SIPPs/personal pensions or savings plans and we do not offer wealth management services. We are also not regulated to offer investment or financial advice.
Investment trusts
We do not have the facility for you to invest in our trusts directly. You can invest using a stockbroker, a fund platform or a third party. You can find details of the fund platforms that offer our trusts in the platform matrix. Please note that this is not an exhaustive list of where our funds are available. There are other providers and platforms you can invest with.
New UK OEIC investors
If you wish to invest directly, our minimum investment amount for a new investor is £100,000 per fund and the minimum top up amount is £1,000 per fund. Please note that these minimum investment levels are only applicable if investing directly with us. If you invest with a fund platform it will be the platform minimum investment limits that apply.
New investors should complete our application form. You can download this from the Documents section of our website for the fund that you wish to invest in, or we can send this to you. If you wish this form to be posted to you, please contact our Client Relations team.
Phone: 0800 917 2113
Email: [email protected]
Please note that you will also need to read the latest Key Information Document and Supplementary Information Document for the fund before investing; they can again be obtained via the Documents section of our website or by contacting the Client Relations team as above. Please return your completed form to:
Baillie Gifford & Co Limited,
FREEPOST,
Calton Square,
1 Greenside Row,
Edinburgh,
EH1 3AN
If you are unable to send a paper copy of the form, we will accept a PDF version by email. Please contact us at [email protected] for more details.
On receipt of your form, provided the dealing team can carry out a successful electronic check on your identity, they can proceed and open an account for you. They would then provide you with our bank details to transfer funds to us. If the dealing team cannot verify your identity electronically, they will request documents from you and this will delay your application.
Existing investors
You can invest by telephone subject to our minimum top up investment limit of £1,000. Telephone dealing is available for existing investors across all funds except for our non-UCITS funds. Please read the latest Key Investor Information document and Supplementary Information document before you call with an investment instruction. Instructions for non-UCITS funds need to be in writing.
Our Dealing Team can be contacted on 0800 917 4750.
Investment Trusts are closed-ended funds structured as publicly listed companies. They can hold unlisted stocks and have gearing, unlike some other types of fund. UK OEICS are open-ended funds
Each has a different pricing method. OEICs are single priced and have a daily valuation point. An Investment Trust has bid and offer prices and shares in the trust are traded on the London Stock Exchange.
You can find more information regarding Investment Trusts on the Association of Investment Companies website.
Please note that we do not hold details of holdings in share certificates. The Registrar - Computershare Investor Services - can assist you further:
Phone: 0370 702 0003
Post: Computershare Investor Services PLC, The Pavilions, Bridgwater Road, Bristol, BS99 6ZZ
You can also contact the Registrar about the trusts using the following phone numbers:
- Baillie Gifford China Growth Trust – 0370 707 1410
- Baillie Gifford European Growth Trust – 0370 889 4086
- Baillie Gifford Japan Trust – 0370 889 3221
- Baillie Gifford Shin Nippon Trust – 0370 889 3223
- Baillie Gifford UK Growth Fund – 0370 702 0000
- Baillie Gifford US Growth Trust – 0370 702 0000
- Scottish American Investment Company – 0370 707 1282
- Scottish Mortgage Investment Company – 0370 707 1300
- Pacific Horizon Investment Trust – 0370 707 1229
- Monks Investment Trust – 0370 707 1170
- Edinburgh Worldwide Investment Trust – 0370 707 1643
- Keystone Positive Change Investment Trust - 0370 703 6269
Our OEIC funds are single priced. Our funds have a 10am valuation point each day and that is what the day’s price is based upon.
The dealing price and valuation price are the same and that price does not fluctuate throughout the day if a large purchase or sale takes place, as our funds are forward priced. If we receive your instructions to purchase shares before 10am on a business day, the shares will be purchased at that day’s valuation point. Otherwise the price will be based on the next day’s valuation point. This is forward pricing. If a large transaction takes place later in the day, this may impact the following day’s price.
To arrive at the price we take a 10am snapshot of prices from all markets. This means that, while some of the prices we receive will be from open markets, some of the prices we receive are from markets that are closed. We have a Fair Value Pricing Group who meet daily at 10:45am to consider whether there is any significant market news which may not be reflected in the prices we have received and which we should consider for our daily pricing. It is a regulatory obligation of managers of UK funds to ensure that they are priced at fair value. This fair value adjustment means that it is possible for the prices of our funds to move differently to the prices in underlying markets.
In determining whether or not to make a Fair Value Price adjustment our Fair Value Price Group will consider available market information. Available market information means a combination of movements on open markets and movements in futures markets.
We do not give details on how we fair value the funds to clients. The reason for this is we do not want clients trying to second guess or front run where our fund prices are likely to go.
You can find further information on pricing in the Fund Prospectus which can be downloaded from the Documents tab for the fund that you are interested in, or from the Literature section.
No – we do not have the facility for you to buy our trusts directly from us. You can invest through a stockbroker, fund platform or another provider. You can view a list of available platforms in our platform matrix.
Both of the figures include the total returns; however, they are covering different time periods. Periodic shows performance over six months, one, three and five years from the date shown on the factsheet, whereas discrete is showing annual performance over specified 12-month periods.
Application forms for our OEIC funds can be downloaded from the Documents section of the fund that you are interested in. Alternatively, you can contact our Client Relations team, and they can send these to you.
Phone: 0800 917 2113
Email: [email protected]
We buy shares to three decimal points.
Please note: If you wish to invest directly, our minimum investment amount for a new investor is £100,000 per fund and the minimum top up amount is £1,000 per fund.
If you choose to invest directly with us, the shares would be held as a direct investment, we do not offer an ISA, Junior ISA, SIPP or Child Trust Fund. We also do not offer an online service, which some platforms and other providers offer. See our question above - How do I invest with you - for further details.
It would be your responsibility to check the terms with the fund platform you wish to transact with.
Please note: If you wish to invest directly, our minimum investment amount for a new investor is £100,000 per fund and the minimum top up amount is £1,000 per fund.
Account information, contact details and addresses
For help with accessing your account or changing personal details
We do not have an online service for individual investors. If you do hold a direct account with us in one of our OEIC funds, we will send you account statements in February and August. If you place a deal with us, we will send a contract note to you on the first business day after the valuation point at which we deal.
Our Client Relations Team can also provide you with account information. Please note that you will need to have your Client Reference number if you’re contacting us.
Phone: 0800 917 2113
The team also have an email address [email protected]; however, they are unable to provide account information by email for your security. The team can answer general enquiries by email and if required can arrange for information to be posted to your registered address.
OEICs
If you have an OEIC (Open Ended Investment Company) holding with us, please write to us at:
Baillie Gifford & Co Ltd
Calton Square
1 Greenside Row
Edinburgh
EH1 3AN
Investment trusts
If you hold a share certificate for one of our investment trusts, your address will need to be updated with the main Registrar, Computershare. A share certificate will have a Shareholder Reference number typically starting with C00. You can write to them at:
Computershare Investor Services PLC,
The Pavilions,
Bridgwater Road,
Bristol,
BS99 6ZZ
You can also contact the Registrar about the trusts using the following phone numbers:
- Baillie Gifford China Growth Trust – 0370 707 1410
- Baillie Gifford European Growth Trust – 0370 889 4086
- Baillie Gifford Japan Trust – 0370 889 3221
- Baillie Gifford Shin Nippon Trust – 0370 889 3223
- Baillie Gifford UK Growth Fund – 0370 702 0000
- Baillie Gifford US Growth Trust – 0370 702 0000
- Scottish American Investment Company – 0370 707 1282
- Scottish Mortgage Investment Company – 0370 707 1300
- Pacific Horizon Investment Trust – 0370 707 1229
- Monks Investment Trust – 0370 707 1170
- Edinburgh Worldwide Investment Trust – 0370 707 1643
- Keystone Positive Change Investment Trust - 0370 703 6269
Share Plans, ISAs or Children’s Savings Plans
If you held a Share Plan, ISA or Children’s Savings Plan previously with us, please note that we no longer hold these plans, they were transferred to Hargreaves Lansdown in August 2019 unless you specified that you wished to transfer to another provider. Hargreaves Lansdown can be contacted on 0117 900 9000 or at the below address:
Hargreaves Lansdown
1 College Square South
Anchor Road
Bristol
BS1 5HL
Mailing lists, webinars and events
Some details on subscribing to our mailing lists and accessing webinars
Computershare Investor Services have a mailing list for our trusts. You can contact them on the numbers below:
- Baillie Gifford China Growth Trust – 0370 707 1410
- Baillie Gifford European Growth Trust – 0370 889 4086
- Baillie Gifford Japan Trust – 0370 889 3221
- Baillie Gifford Shin Nippon Trust – 0370 889 3223
- Baillie Gifford UK Growth Fund – 0370 702 0000
- Baillie Gifford US Growth Trust – 0370 702 0000
- Edinburgh Worldwide Investment Trust – 0370 707 1643
- Keystone Positive Change Investment Trust - 0370 703 6269
- Monks Investment Trust - 0370 707 1170
- Pacific Horizon Investment Trust – 0370 707 1229
- Scottish American Investment Company – 0370 707 1282
- Scottish Mortgage Investment Company – 0370 707 1300
You will need to register for our webinars on our Events page.
Once registered, we will email you with a webinar link that you can use to join the webinar. Please note that you may need to download Zoom before the webinar to ensure that you can join.
This can happen if the security settings in your email account don’t allow our content to load. If this does happen, our emails have a ‘view online version’, in the top right section of the email that you can click on and you can then view the content.