The Lotte World Tower on Seoul's Han River
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As a first-timer in Seoul, I was struck by how the giant metropolis felt at once huge and compressed. About 26 million people live in and around South Korea’s capital, over half the country’s population. And the city itself is home to nearly twice as many residents per square foot as New York, making it one of the most concentrated on the planet.
My hotel was close to the Lotte World Tower, a slender 123-story cone climbing over half a kilometer high. Through enormous windows at the top, I took in the urban sprawl radiating from both banks of the Han River. To the north, countless tower blocks stretched towards Mount Bukhan’s granite peak. A little over 20 miles beyond lay North Korea.
Delivering to density
Seoul’s human density is a boon to Baillie Gifford holding Coupang. The nation’s leading ecommerce firm has said 70 per cent of South Koreans live within 10 minutes of one of its warehouses. That has enabled its Rocket Delivery service, which out-Amazons its US counterpart by guaranteeing delivery of items ordered before midnight by seven the next morning.
This is also one of the few places in the world where the economics of selling fresh groceries online are compelling. It helps that Coupang’s deliveries are so fast that its transit vehicles don’t need cold-chain storage. It also matters that retail space in Korea is so expensive and thus sparse that brick-and-mortar stores offer a limited and costly choice of goods.
© Coupang. Coupang’s trademarks are used under license from Coupang, LLC or its affiliates.
I was told the cheapest place to buy milk in Korea is on Coupang. It is therefore remarkable, but perhaps not entirely surprising, that Coupang claims to have the biggest fresh grocery business in Korea out of both online and offline competitors.
Coupang’s progress
I visited Coupang’s HQ just after the Lunar New Year, the local equivalent of dropping by shortly after Christmas. Founder-leader Bom Kim had recently come to see us in Edinburgh, so I took the chance to get better acquainted with chief financial officer Gaurav Anand, an online retail veteran with experience in the US and India. He proved just as evangelical as Bom about Coupang’s mission to offer the best selection, prices and convenience.
We discussed the advantages of fresh groceries and the company’s expansion into Taiwan, where it has just opened a second logistics center and plans a third. It’s challenging the island’s leading player, Shopee, owned by another of our holdings, Singapore-based SEA.
We believe each business has different strengths. Coupang is stronger in standardized products with fast delivery. Shopee excels at selection, discovery and providing shopping almost as a form of entertainment. What we have learned over the years is that there is no single model to address all ecommerce needs. The access we have to both management teams helps guide us and test our hypothesis.
Farfetch takeover
Anand also updated me on Coupang’s takeover of upmarket fashion and beauty marketplace Farfetch. South Koreans are the world’s biggest spenders on luxury, purchasing $325 worth of high-end handbags, clothes, watches and other items per capita in 2022, according to one study.
This is a sector where access to supply trumps price because the companies involved can be picky, preferring to forgo a sale rather than be associated with a vendor that might debase their brands.
Coupang now has a chance to leverage Farfetch’s brand positioning and combine it with its own efficient logistics network. But might the acquisition distract management?
We have expressed concerns. The firm is already busy with plenty of new business initiatives, including Coupang Eats meal deliveries, Coupang Pay money transfers and Coupang Play video streaming. However, Anand and others have assured us that a separate team is running Farfetch, and it isn’t taking up huge amounts of Bom’s or other senior executives’ time.
Among other companies I visited was Lotte, one of the country’s mightiest chaebols, or conglomerates. It has partnered with our British holding Ocado to build six automated warehouses in South Korea.
The buildings will debut a vertical design, with multiple layers of robots whizzing about grids, grabbing goods-filled storage bins to fulfil customer orders. The innovation is a necessity given that industrial space is at such a premium.
Improving India
Whereas South Korea had seemed orderly, India offered a more hectic experience. My Uber nearly crashed at least three times on the drive from the airport, with everyone following their own rules on the road. This environment would probably be the greatest test on Earth for Tesla’s full self-driving software!
Mumbai: the sprawling skyline of India's financial capital
This was my third visit to India’s commercial hub. Improvements since my first, a decade earlier, were obvious. An eight-lane coastal motorway and a 22km-long sea bridge are two striking examples of layered-on mega-infrastructure. Massive new shopping malls are packed with international stores, and you can also see organised, branded retail becoming more common elsewhere. Meanwhile, many of the cramped four-storey chawl tenement blocks that provided industrial workers with low-cost housing have been replaced by gleaming 40-storey skyscrapers.
Banking merger
I was keen to catch up with our sole Indian holding, HDFC Bank. It’s the result of a merger between the firm’s mortgage business and its banking subsidiary last year in a deal that created the world’s fourth-largest lender in valuation terms.
Baillie Gifford first invested in the home-loan parent 20 years ago, and a large part of the attraction was its exceptional management culture. Several executives from the banking side are now in leading roles, so this was a chance for me to meet them and check if our investment case had changed.
© 2019 Amit kg/Shutterstock.
You can’t answer that question from a single meeting, but you can get a feel. Mine was that there are reasons to stay invested and continue to monitor the situation. As more Indians open bank accounts, borrow and raise finance, HDFC has a multi-decade opportunity to extract a kind of royalty from the growth of India’s urban middle class. Moreover, becoming a single entity should lead to more cross-selling of products and data sharing to improve them.
Simultaneously, HDFC’s Commercial and Rural Banking division is opening branches outside the big cities, where GDP is growing even faster and the bulk of the population still lives. For many farming communities, this is the first time they have had access to credit from a trusted brand rather than loan sharks charging predatory rates.
WhatsApp’s appeal
By chance, Meta’s local chief scheduled an event during my visit, which I attended.
India is among Meta’s largest global user bases. More than half a billion people in India use its WhatsApp chat app and 60 per cent of them message and interact with a business at least once a week using the app. The usage of these apps appears even deeper and broader in India than it does in the west. Meta views India as a testbed for innovation.
I also met several promising local companies specialising in tourism, financial services, logistics and private healthcare.
India’s market has tended to go through cycles of enthusiasm. At the time of writing, euphoria rules. So while many of these businesses have strong prospects, their current valuations make them less attractive than other options.
The point of these investment trips, though, is to build knowledge and networks to lay the long-term foundations for future investments. Having a global canvas matters when searching for outliers.
Risk factors
The views expressed should not be considered as advice or a recommendation to buy, sell or hold a particular investment. They reflect opinion and should not be taken as statements of fact nor should any reliance be placed on them when making investment decisions.
This communication was produced and approved in September 2024 and has not been updated subsequently. It represents views held at the time of writing and may not reflect current thinking.
Potential for profit and loss
All investment strategies have the potential for profit and loss, your or your clients’ capital may be at risk. Past performance is not a guide to future returns.
This communication contains information on investments which does not constitute independent research. Accordingly, it is not subject to the protections afforded to independent research and Baillie Gifford and its staff may have dealt in the investments concerned.
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