Client manager programme

When it comes to this role, we are looking for individuals who are curious, engaging, resilient and adaptable. These attributes, alongside effective listening and communication, are key to success in the role. Join our team and you'll become the hub of communications between a diverse, global client base and departments across the firm. It's your role to simplify complex information, build relationships internally and externally and problem solve.

There’s no one type of person we’re looking for to become a Client Manager. From parents returning to work to professional rugby players to those with backgrounds in academia, the charity sector and law, we see potential in a wide range of candidates. Financial services experience isn’t necessary, but there are three key attributes that will help you to flourish here:

Personable

Relationships – that’s what this role is all about. You’re a people person who can build rapport easily with both clients and colleagues alike. It’s more than just being friendly; you have the skills to build credibility and gain trust throughout your role. You thrive on teamwork and relish the opportunity to collaborate with internal teams to achieve client goals. You know how to make clients feel in safe hands. You pride yourself on your ability to listen and fully understand client requirements, whilst also communicating solutions effectively.

Engaging

You will be a confident communicator who has the ability to distil complex information and convey this succinctly to clients in an interesting fashion. You will be able to determine how each client prefers to be communicated to and adapt accordingly. You will have strong attention to detail and the ability to create engaging pieces of content, both written and recorded, for various audiences.

Curious

Curious about our world and excited by the thought of continually learning, you are fascinated by the ever-evolving nature of our investments and clients’ requirements. You will demonstrate intellectual curiosity and an interest in learning about investment management and the investment products we offer to our clients. You’re looking for a culture that’s open to new ideas and always searching for better ways to do things. At Baillie Gifford, we’re motivated by our aim to deliver client service excellence and expect our Client Managers to be the same.